30-days return policy
All apparel items can be returned within thirty days of receipt, to be exchanged into a different size or re-funded. The customer needs to arrange and pay for the return shipping cost.
All returned items must be in "as new" condition. "As new" means unwashed, unworn, and unmodified in any way. We cannot exchange or return items that have been returned with strong smells such as perfume/cologne, detergent, and cigarette smoke. "As new" also takes into consideration aRead more
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Shipping cost and application of Free Shipping threshold can vary for Heavy/Bulky Items and Print-on-Demand products, and will be calculated during the check-out process.
Update on the current situation on deliveries outside Germany: Click this link to check the status for your shipping destination
We have now resumed to ship to most countries worldwide. International shipping restrictions are changing constantly. Sometimes we might not be able to ship into certain parts of a country, or ship parcels beyond a certain weight or dimensions. Please reach out to our customer service under email@example.com if your order has not shipped within 2 business days and you suspect you are affected by one of these issues.
We will revisit shipping cost frequently and adjust it based on latest developments.
Due to the Coronavirus impacting international freight, our shipping rates are subject to change. Please refer to the checkout process for the latest valid rates.
Delivery delays might occur. We might be forced to temporarily stop servicing certain overseas countries entirely.
Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. The standard international shipping charges you pay to ESL only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.
Please note that we currently do not ship to the following countries: Algeria, Indonesia, Malaysia, Marocco, Philippines, Tunisia